Frequently Asked Questions

Please find a list of frequently asked questions below to help you with any queries you may have. Alternatively, if your question is not listed below please feel free to contact us.


Can you visit and audit our site?

Yes. Our experienced consultants specialise in auditing all aspects of operations across differents industries. We will also analyse the results and present our findings.

We have a high volume of missed calls, can you help?

Yes. There are many factors that could influence unanswered calls. For a full audit please contact us.

We need a company logo, is this something you offer?

Yes. We can provide advice on all elements of branding to make your company stand out from the crowd.

Our telephone system doesn't report call statistics, is this something you can assist with?

Yes. Different telephone systems operate in different ways. If your system doesn't allow for call reporting we can provide solutions that will.

We're struggling to understand what percentage of calls are unanswered, what can you do about this?

There are several solutions for this problem. Call reporting wallboards are an excellent visual tool available to all of your team, we can help you in deciding which will be best for your company's individual needs.

How can I know if a colleague is on the phone?

There is software available to integrate with your telephone system which gives you full visibility of calls in progress and unavailable extensions, this can be improve on switchboard/reception efficiency. Contact us to find out more.

How can we manage our own Marketing?

Our Marketing experts can show you how to effectively market your company and products to your target market with campaigns, social media and branding.

We are not on Social Media but would like to be, can you help?

Yes. Our Marketing experts can set up social media accounts for you and even offer tutorials on how to use the different platforms.

How can we improve staff engagement?

Our consultancy team can talk to individual members of staff to determine any underlying causes of dissatisfaction. We would deliver the results anonymously ensuring complete honesty to get to the root cause of the issue.

How long does it take from audit to implementation of changes?

This can vary dependent on your company needs, the size of your company and number of issues identified. Please contact us to discuss this further. We aim to act as fast as possible to avoid any further disruption to your operations.